Outstanding Productivity Improvements

Security companies taking advantage of the full range of features provided by our software solutions have an outstanding competitive advantage thanks to business efficiencies through time savings + costs optimization.

Faster Response Times

In an industry where speed and accuracy of communications are essential, Sendem has played a key role in reducing alarm response times by electronically connecting alarm monitoring companies, security providers, and mobile workers.

Our products are relied upon by some of the leading security companies and public organizations in Australia and New Zealand. Whatever the size of your business, we have software that will enhance the way you operate.

Sendem Solutions

At the heart of our software solutions lies the SmartNet network, a secure, reliable, industry intranet which facilitates the communication between:

  • Alarm Monitoring Companies

  • Security Providers

  • Mobile Personnel

  • End Users, Clients and Contractors

The SmartNet Network

Its purpose is to provide fast and accurate communications between users while reducing control room and operation centres costs and other administrative overheads.

Job Dispatch and Communications flows in the SmartNet Network

An example of how information flows between Sendem users

  • An operator in an alarm monitoring control room dispatches a job to a patrol company which forwards the job to another patrol company which dispatches it to a patrolman’s mobile device.
  • As the patrolman’s results are entered, they are available to all concerned within a few seconds.
  • If the work is being performed on behalf of another company, they can also follow the progress of the job.
  • This process eliminates the need for telephone conversations which often cause extensive delays, particularly in periods of peak demand
  • Reduces the incidence of human error in relaying verbal instructions
  • Lowers telecom charges

Software Solutions

Our software solutions enable connectivity to the SmartNet Network



Sophisticated dispatch, billing, and management system for service providers and patrol companies.

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SmartNet Client

SmartNet Client

Easy exchange of jobs with other users in the Smartnet network

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Sendem partners with QR-Patrol, the most technologically advanced Online Guard Tour Management System in the market

  • Manage your mobile staff anytime, from anywhere
  • Comply with your clients SLAs and ANZ Standards
  • Make decisions based on guard, client and site data
  • Easily create reports for your business and for your clients