Service, Maintenance and Response Tracking

Exceptional productivity from day one

Engineered specifically for the Australian Security Industry, SMART enables businesses to work more efficiently thanks to its wide-ranging functionality.
SMART users’ productivity increases soon after the system is installed. This efficiency comes from different areas, mainly Operations, Accounting & Finance, and Management.

Efficiency Gains

Streamline processes, save time, reduce errors

Get the best out of your staff
SMART allows your Operations Centre staff to focus on added-value work as every-day tasks are easily automated

Your needs, and nobody else’s
SMART is highly configurable at different levels. Operations’ management can grant multiple access levels to operators, decide upon sound and visual notifications, and hundreds of other features that can be set in a few clicks

Exchanging jobs automatically
Receive and dispatch jobs electronically and saving massive amounts of time.

Gains go beyond time and money savings
Electronic job exchanges also lead to a reduction of errors derived from miscommunication between participants. Typical disagreements over details such as on-site/off-site times are eradicated

Avoid money leaking out of your business

Invoice Reconciliation
Using Sendem solutions means you will no longer spend endless hours manually reconciling dockets and invoices. Your bookkeeper’s only task is a simple matching of job reports. Since both parties have been connecting electronically, records and results will be the same.

Easy Billing of Complex Operations
Standard accounting systems tend to result in small but recurrent money leakages. As they are not industry-specific, they have significant shortages and cannot handle complex billing e.g. jobs incurring extra time at different rates or carried out during public holidays. Different awards and rates can make invoicing extremely complex and time-consuming. With Smart, you only have to set prices up once. All calculations will be taken into account when billing. And still, you won’t lose the flexibility to change pricing in each individual operation if need be.

Real-Time Finance Management
SMART features dozens of inbuilt reports that provide data on revenue, profits, outstanding invoices, periodic charges and much more. Additionally, each user can receive scheduled personalized reports showing any kind of data that has been recorded in SMART.

Make more informed decisions with quality data

With SMART, managers always have a grip on the business. The amount of accurate data that can be pulled from the system allows management to oversee operations, analyze the performance of employees and contractors, review response times by contractor or by location, analyze sales in depth, and much more.