Sendem 2016
QR-Patrol Indoor Location Feature
Indoor LocationFor PRO and GOLD users A top concern for Security firms is locating and tracking guards working indoors where GPS signal is sometimes weak. If being able to track guards even under these circumstances is important to your business, now there's a way. QR-Patrol is capable of locating the guard position via the placement…
Man Down Functionality
Man Down FunctionalityFor QR-Patrol PRO and GOLD editions Guards and patrolman safety must be a top priority for all of us in the Security industry. QR-Patrol already features an SOS function that allows a solo worker to warn the control room or other people about a dangerous situation by simply tapping a button. But, what…
Guard Trail
Guard TrailFor QR-Patrol GOLD edition only Guard Trail is the ultimate guard tracking tool for managers who need accurate location data for compliance reasons or for route optimisation. You'll be able to see the path the guard or mobile staff followed during the tour. The results can appear either on a static form or as an…
Company logo on reports and Guards Photo
Company logo on reports and Guard's PhotoFor QR-Patrol GOLD edition only Adding a Logo A QR-Patrol GOLD user? Upload your company logo and use it across all exported reports. To upload the logo, log in the QR-Patrol Web app Go to Company > Company Info In the "Company Logo" section, click on Edit Click on the…
Personalised Login Screen
Personalized login screen For QR-Patrol GOLD edition only QR-Patrol GOLD users have the option to personalize the login screen and get an even better User Experience. Here’s how: How to Change the Default Login Screen Go to the Web Application, click on "Company" > "Company info" Click on "Edit" link on the "Custom Login Screen" section…
QR-Patrol GOLD: why it’s a golden opportunity
QR-Patrol GOLD Why it's a Golden Opportunity New Features It's been only three months since its release but the QR-Patrol GOLD edition is already making a sensation in Security. What's special about the GOLD edition? It includes features that guards, managers and control room staff have been asking for. The current release features the new Guard Trail…
Assign Checkpoints
QR-Patrol How To: Assign NFC and QR-code Checkpoints Assign NFC checkpoints Download the QR-Patrol app and log in On the main screen, press the "Checkpoint Assignment" button Drag the NFC tag on the back of your device (your phone must have NFC enabled) To assign the tag to a specific site, press the "Assign" button Now go…
Create and Print QR-code checkpoints
QR-Patrol How To: Create and Print QR-code checkpoints How to create QR-codes Log in to followmystaff.com On the navigation menu, click on "Company" and from the drop-down menu choose "Check Points" At the top navigation bar of "Check Points" screen click "Add" A pop-up window will appear. Enter the number of checkpoints you want to…
Sendem Now Distributors of QR-Patrol Guard Tour System
Sendem Now Distributors of QR-Patrol Guard Tour System Sendem is pleased to announce that it is now a distributor of the QR-Patrol suite of apps. QR-Patrol provides an integrated solution for guard tour management allowing you to monitor, roster and manage your security staff from anywhere 24/7. How QR-Patrol will help your business Manage your…
Time for Planning and Budgeting
Time for Planning and Budgeting Have you already planned the (financial) year? If you haven't it’s time to get started. The budget is an essential part of your plan. The basics are quite clear: what’s the expected income, and what are the estimated expenses. First and foremost: be conservative, or at least don’t be overly…
A Duty of Care: Lone Worker Welfare Checks
A Duty of Care: Lone Worker Welfare Checks Regardless of the Work Health & Safety and other legislative requirements around lone workers, having a sound welfare check policy makes good sense. Guards and patrolman safety must be a top priority for all of us in the Security industry. Dealing with the welfare checks can be…
Alarm Response Key Performance Indicators: free eBook
Alarm Response Key Performance Indicators: free eBook Sendem has just released a FREE e-Book which focuses on Alarm Response key performance indicators (KPIs) for Monitoring Centres and Security Providers. It discusses the gains of streamlining and improving the processes in Response, leading to higher KPI success rates, and higher profits in Response. It does so…
The Referral Program is Back!
Get 2 monthly license fees for free for every company we sign up* The referred company will also get 2 monthly license fees for free!Invite other organizations to join Sendem by using the form to the right. Simply add your name, email, and the email and name of the referee(s).Connect with Monitoring Centres, Contractors &…
Alarm Response KPI Survey
Is Response work one of the most profitable services in your portfolio?If not, we strongly recommend that you look into it as the return you'll receive is worth the time and efforts spent.We invite you to participate in a quick 10-question Response survey. This anonymous survey will provide industry professionals like yourself insights on Alarm…
How Tech-wise Security Providers Manage Response Jobs
If your firm offers patrols and guards amongst its services, you may well receive jobs from other security companies – either monitoring centres or other security providers. You probably then send these jobs to your firm’s own patrols or to subcontractors. With Sendem, you can now automate this process from beginning to end, resulting in…
Monitoring Centres: A New Approach to Job Dispatch
Despite the myriad of tech tools available today, many monitoring companies still rely on the phone and email to dispatch and receive job updates. Sendem has created a network that connects job requesters with job providers in the ANZ market. This network is key to creating efficiencies in the whole industry. If you're not yet part of…
A Start-up Leveraging Technology: Partisan Protective Services’ case
As Partisan Protective Services passes its first anniversary, we talked to MD Patrick George to look back at the highs and lows of the first year in business. Entering their second year, it’s clear that Partisan Protective Services (PPS) is way ahead of expectations but growth was slow at the start. In the early days,…
Cash Flow Problems?
Currently having cash flow issues? You can borrow from a financier and use the money owed to you by customers as a security. This is known as debt financing. If you're using SMART, you're likely to have an easier path to this financial service. Security companies often have to resort to financial institutions to help…
Are you considering this when setting prices for services?
Pricing is often considered as the most important of the 4 Ps in the Marketing Mix of Product, Price, Promotion and Place. In the service industry, the 4Ps model is extended to include People, Process and Physical Environment. Pricing a product can be less complex and it’s often easier to achieve the correct level because…
SMART Pricing Options. Webinar
Are you aware of all the pricing options that SMART is capable of? No matter how complicated your pricing structure, chances are high that it can be set up in SMART. SMART allows you to set prices for each of the services performed by your company. There are multiple options that give you the flexibility…
Dispatching and Receiving Jobs in the 21st Century
With all the tools available today, there are still many companies completely relying on the phone and the fax to dispatch and receive jobs. ANZ’s largest security companies have developed electronic systems that automate much of this process. However, most SMBs are yet to gain from the benefits. The analysis that follows demonstrates the magnitude…
Are Security Firms Leaking Money?
If things are going well for you, you and your team are busy working on productive (hopefully billable) work. If that’s the case, there might be some areas you might want to pay attention to. After gathering feedback from CEOs, Accounting, and Operations Managers in the ANZ Security Industry, we have developed a list of…
Is the era of the phone call coming to an end?
Move with the times. “We also have fewer horses and bayonets” B. Obama This is the third (and last) part of a series of articles about the improvement of Alarm Response Times through automation. The first part focused on the enhanced safety of people and property; the second briefly discussed the time-saving benefits of…
Automating alarm responses or falling behind?
Our last newsletter focused on what we consider to be the most important goal of fast alarm response times: the safety of people, and property. However, there are other relevant factors to consider. Since the early days of Sendem, almost 20 years ago, we’ve gathered feedback from dozens of customers, from the “one man and his van”…
Why Response Times Matter?
Millions of jobs have been exchanged between security companies using Sendem’s networks. This has not only been a remarkable contribution to productivity for the Australian security industry as a whole but also, and more importantly, an outstanding addition to efforts made by the industry to reduce alarm response times, hence making Australian homes and businesses…
SMART Webinars
Become a SMART Pro: Join our Webinars! The past few months have been exciting for Sendem: we’ve launched a new website, a new intranet with new manuals and articles, and we are about to release a SMART upgrade. The response from Australian Security companies has been great, the number of SMART users has grown,…
