Why Sendem?

Faster Dispatch

In an industry where speed and accuracy of communications are essential, Sendem has played a key role in reducing alarm response times by electronically connecting alarm monitoring companies, service providers and mobile workers.

Outstanding Productivity Improvements

Companies taking advantage of the full range of features provided by our software solutions have an outstanding competitive advantage thanks to business efficiencies through time savings + costs optimization

“Sendem Software Solutions have really simplified the financial and operational management processes in  our business, not only saving us time but also enabling us to understand how we’re performing at any moment”.


Tricorp Security

Sendem Products

The Sendem suite of Software Solutions consists of 3 products. At their heart lies the SmartNet Server, a secure, reliable, industry intranet which facilitates the communication between alarm monitoring companies, service providers, and mobile personnel. Its purpose is to provide fast and accurate communications between users while largely reducing control room costs and other administrative overheads.

SmartNet Server Scheme F(PRF5)

An example of how information flows between Sendem users

  • An operator in an alarm monitoring control room dispatches a job to a patrol company which forwards the job to another patrol company which dispatches it to a patrolman’s mobile device.
  • As the patrolman’s results are entered, they are available to all concerned within a few seconds.
  • If the work is being performed on behalf of another company, they can also follow the progress of the job.
  • This process eliminates the need for telephone conversations which often cause extensive delays, particularly in periods of peak demand
  • Reduces the incidence of human error in relaying verbal instructions
  • Lowers telecom charges

Various interfaces allow users to communicate with our SmartNet Server:

Sendem Web Portal
Sendem Web Portal

Companies of all sizes can dispatch, receive and monitor jobs and all you need is a web browser.

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SmartNet Client
SmartNet Client

Easy exchange of jobs with other users of any size in the Sendem network

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Sophisticated dispatch, billing, and management system for service providers and patrol companies.

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Our products are relied upon by some of the leading security companies and public organizations in the country. Whatever the size of your business, we have software that will enhance the way you operate.

What Clients Say

  • Sendem Software Solutions help us meet the rapid alarm response times expected by our clients.

    Chris Jackson
    Unimet Security
  • Using SMART has simplified our accounting processes enormously and saves us so much time which we used to spend calculating complex invoices and manually reconciling dockets. It’s now a breeze.

    Ben England
    Tricorp Security
  • Dispatching jobs through SmartNet is easy and cost-efficient. It is extremely helpful in reducing the number of inbound and outbound calls in the control room. This is particularly useful during peak period such as storms, holiday periods, etc.

    Leading Alarm Monitoring Centre
  • Having reviewed a number of software solutions to help us run our business,  we finally selected SMART as it’s been specifically designed for the Australian security industry. All the information related to the running of the business is kept electronically,  in one place,  which means we can interpret the data to review and monitor how different functions are performing at any point in time. read more

    Gordan McCormack
    Protection Plus Patrols & Guards
  • Sendem Software Solutions have really simplified the financial and operational management processes in our business, not only saving us time but also enabling us to understand how we’re performing at any moment as we can track jobs and see what stage they’re at. This helps us to make sure we continue to give our clients the professional service and swift responses that they have become accustomed to.

    Tricorp Security

Contact Us

: Suite 2, 345 Pacific Highway Lindfield NSW 2070 Australia

: +61 2 9496 2320 (Business hours)

: +61 2 9496 2321 (After hours)